Job Summary
We are looking for a customer-focused and technically knowledgeable Automobile Service Advisor to act as the primary liaison between customers and the service department. The ideal candidate will ensure a smooth service experience by understanding customer concerns, coordinating with technicians, and delivering timely and transparent communication.
Key Responsibilities
Greet customers and understand vehicle issues or service requirements
Provide accurate service recommendations, estimates, and timelines
Open and manage job cards/work orders for vehicles
Coordinate with technicians to ensure proper diagnosis and repairs
Communicate progress updates, delays, and additional repair needs to customers
Ensure timely delivery of serviced vehicles with quality checks
Handle customer complaints and ensure high satisfaction levels
Maintain service records and documentation
Promote additional services,
maintenance packages, and products when appropriate
Required Skills & Qualifications
Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering, or related field
Proven experience in an automotive service or customer-facing role
Basic technical knowledge of vehicle systems and repairs
Solid communication and interpersonal skills
Ability to multitask and work in a quick-paced environment
Proficiency in service management software and basic computer skills
Benefits:
Cell phone reimbursement
Life insurance
Paid sick time
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Perks:
Cell phone reimbursement
Health insurance
Paid sick time
Work Location: In person
📌 Service Advisor Kochi
🏢 MAIJO MOTO MARUTI SUZUKI ARENA AND NEXA
📍 Kochi
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