Noida, Uttar Pradesh
Job Summary
The Senior Administrator in Support and Operations plays a crucial role in delivering advanced technical support and ensuring operational excellence. This position is responsible for troubleshooting complex issues, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain security compliance.
Key Responsibilities
Nexthink Certified Administrator (DEX) or equivalent certification. • Experience with ServiceNow ITSM, workflow integrations, and ticket automation. • Knowledge of Microsoft Intune, MECM/SCCM, Azure Virtual Desktop, and Microsoft 365 settings.
Skill Requirements
Advanced Proficiency In Ansible And Terraform For Automation And Infrastructure Management.
Solid Understanding Of Git, Github,
And Jenkins For Version Control And Continuous Integration/Continuous Deployment (Ci/Cd) Processes.
Solid Troubleshooting Skills With The Ability To Perform Root Cause Analysis On Complex Technical Issues.
Familiarity With Cloud Technologies And Their Integration Into Support Operations.
Other Requirements
Optional But Valuable Certifications: Hashicorp Certified: Terraform Associate, Red Hat Certified Specialist In Ansible Automation