Sales Director – Call Center (Outbound Telesales)

Location: Thane, Mumbai
Work Mode: 100% On-site
Experience Required: 8+ Years

About the Company

We are hiring for a rapidly growing international direct sales and e-commerce organization specializing in beauty, wellness, and pharmaceutical products. The company has a strong presence across South-East Asia and is expanding rapidly in India, Europe, and the Middle East.

Role Overview

We are looking for a agile and result-oriented Sales Director to lead and scale outbound telesales operations in India. The current telesales team size is 80+ employees, with plans to expand to 150+ employees by the end of 2026.

The ideal candidate should have robust experience managing large outbound sales teams, driving revenue growth, improving conversions, and building high-performing telesales operations.

Key Responsibilities
Manage daily outbound telesales operations to achieve business targets
Drive sales performance, productivity, and conversion improvements
Develop SOPs, sales processes, and KPI frameworks
Lead hiring, coaching, training, and retention initiatives
Monitor call quality and operational performance




Analyze sales reports and operational metrics
Handle escalations and support team performance management
Collaborate with leadership on growth and expansion strategies

Required Skills & Experience
8+ years of experience in telesales / call center operations
Minimum 6 years managing large sales teams (50–150+ members)
Solid outbound sales and KPI management experience
Experience in team scaling, coaching, and performance management
Strong analytical and reporting skills
Excellent communication and leadership skills
Experience in E-commerce, Insurance, BPO, EdTech, Direct Sales, Wellness, or Consumer Products preferred
Comfortable working in a fast-paced environment

Preferred Candidate Background

Candidates from the following industries are encouraged to apply:
Insurance Telesales
BPO / Contact Center Sales
EdTech Inside Sales
Direct Selling / MLM
E-commerce / D2C
Consumer Product Sales
Wellness & Beauty Products

Pay: ₹2,000,000.00 - ₹2,400,000.00 per year

Work Location: In person

📌 Sales Director – Call Center E Commerce / Direct Sales Thane
🏢 Elitez Recruitment services Private
📍 Thane