Role & Responsibilities :-
Drive sales growth and manage customer enquiries, follow-ups, and negotiations.
Coordinate with technical teams to assess feasibility, prepare quotations, and finalize pricing.
Ensure timely submission, review, and approval of quotations, indents, and SAP reports.
Handle payment follow-ups, export invoicing, and customer dispatch communication.
Manage customer relationships, resolve commercial/technical complaints, and address enquiries.
Analyze market trends to support forecasting and business planning.
Oversee import–export documentation, compliance, EBRC generation, and record maintenance.
Identify and mitigate documentation risks while improving process efficiency.
Provide induction and on-the-job training to current team members.
Monitor, maintain, and review KRAs and support team performance.
Promote employee engagement, teamwork, ethical conduct, and continuous improvement.