Manage and process D2C orders received through the website and online
platforms.
Ensure smooth end-to-end order fulfilment and timely delivery to customers.
Coordinate with logistics and warehouse teams to resolve delivery issues and
delays.
Handle customer queries, complaints, and escalations related to orders.
Monitor delivery performance and track key metrics like TAT, returns, and customer
satisfaction.
Work on improving customer experience to drive retention and repeat purchases.
Track daily order fulfilment performance and prepare basic reports.
Analyse customer feedback and suggest process improvements for better
efficiency.
Pay: ₹25,000.00 - ₹30,000.00 per month
Advantages:
Health insurance
Provident Fund
Work Location: In person
📌 Customer Care Executive Noida
🏢 Blue Tea
📍 Noida
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