We are urgently looking for Service Manager for our Shillong branch:
BTech in Mechanical/ Diploma in Automobile/ Mechanical Engineering
Posses good people handling and leadership skills.
Product and general Automobile Business knowledge.
Proven customer relations skills both in person and over telephone.
Valuable time management.
Good Administrative skills
Location- Highland Toyota, Shillong

Job Description:
To monitor Service Fill rate on daily basis.
To conduct regular surveys of competitors in the local market.
To prepare and submit accurate KPI report by end of every month.
Identify potential Service & Service Parts marketing opportunities.
Support the Service Advisors during morning and afternoon rush
To audit & review General Tools and Equipment maintenance register every month.
To audit & review open and closed Repair Order on a daily basis.
To monitor & audit ToyotaWarranty Claims on monthly basis.
Ensure a protected working environment
Maintain a clean and orderly Customer Service Department.
To audit the results of Quality Control Inspections
To monitor Field In-formation report sent to TKM




To audit & ensure all required Special Service Tools are available and in good working order.
Monitor & Ensure that all vehicles are fitted with adequate courtesy items (Floor Mats, Fender Covers & Seat Covers)
Acknowledge good performance.
Conduct regular Technician meetings
To conduct regular internal meets between parts, service & sales.
Monitor, record the causes of Repeat Repairs
Maintain transparent and open communication between service shop job-controller, Service Advisors and Parts Department.
Monitoring product technical bulletins and repair manuals.
Lead, control and motivate the Customer Service Staff.
Conduct Analysis of Market Competitors, Market Conditions & Campaign Effectiveness.
Train & advise Service Advisors possible sales and profit opportunities
Ensure high quality service standards
Meet dealerships sales goals (various).
Establish Yearly Staff Training Targets

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Service Manager Shillong (India)
🏢 GARGYA AUTOCITY
📍 India