Handle PFS and CATI calls to assess customer satisfaction after vehicle delivery and service interactions.
Communicate professionally and courteously with customers regarding feedback, complaints, and concerns.
Ensure proper follow-up with customers for pending issues and confirm satisfactory closure of complaints.
Support customer retention and satisfaction through proactive communication and relationship management.
Attend vehicle deliveries and ensure customers receive a smooth and satisfactory delivery experience.
Coordinate with the Delivery Coordinator for timely and proper vehicle handover processes.
Complaint Handling & Escalation:Monitor customer concerns and identify critical issues requiring immediate attention.
Escalate unresolved or reliable complaints to the concerned department for timely resolution.
Coordinate with internal departments to improve service quality based on customer feedback and complaint trends.
Record and update customer feedback, complaints,



and satisfaction details accurately in the OEM software/system.
Maintain customer databases, call records, and delivery-related documentation properly.
Prepare daily, weekly, and monthly customer feedback and satisfaction reports.
Coordinate closely with the Customer Relations Manager and other departments for effective customer handling activities.
Ensure all customer interaction activities are carried out as per OEM guidelines and dealership standards.

Job Types: Regular / Permanent, Full time, Fresher

Pay: ₹17,000.00 - ₹20,000.00 per month

Advantages:
Health insurance
Provident Fund

Ability to commute/relocate:
Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Higher Secondary(12th Pass) (Preferred)

Language:
English (Preferred)

Work Location: In person

📌 Customer Relationship Executive Kozhikode
🏢 APCO HYUNDAI
📍 Kozhikode