Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Cloud Based Service Management Process Design
Positive to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to facilitate efficient troubleshooting. Collaboration with external vendors and internal service management teams is essential to analyze issues and implement effective solutions, ensuring continuous service reliability and performance.

Roles & Responsibilities:




Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in documenting and refining operational procedures to enhance team efficiency.
Support junior team members by sharing knowledge and providing guidance during problem resolution.

Qualified & Technical Skills:
Must To Have Skills: Proficiency in Cloud Based Service Management Process Design.
Solid understanding of incident and problem management processes within cloud environments.
Experience in creating and managing Requests for Change to support system improvements.
Ability to collaborate effectively with vendors and internal teams to resolve technical issues.
Familiarity with maintaining and updating knowledge base articles to support troubleshooting efforts.

Additional Information:
The candidate should have minimum 2 years of experience in Cloud Based Service Management Process Design.
This position is based at our Bengaluru office.
A 15 years full time education is required.

15 years full time education

📌 Technology Support Engineer Bengaluru (India)
🏢 Accenture
📍 India