Location: Gurgaon

Key Responsibility Areas (not specific to):

Job Description

We are looking for a proactive Sales Executive to manage IVR calls, handle customer enquiries, update the CRM, and coordinate viewings and appointments. The ideal candidate is organized, courteous, tech-savvy, and comfortable communicating via phone, email, and WhatsApp.

Key Responsibilities
Manage incoming IVR calls and ensure accurate, timely routing to the correct team.
Respond to customer queries over the phone with professionalism and clarity.
Update and maintain customer records, leads, and interaction notes in the CRM.
Proactively follow up to confirm appointments and resolve last-minute queries.
Schedule and coordinate facility viewings; share necessary details with customers and team members.




Send personalized introduction messages and follow-ups via email and WhatsApp.

Essential Skills & Attributes
Excellent verbal and written communication skills.
Comfortable using IVR systems, CRMs, and messaging platforms.
Solid attention to detail and positive data-entry accuracy.
Empathetic listener, customer-focused, and service-oriented.
Ability to multitask and manage time effectively under pressure.

Preferred Qualifications
1–4 years experience in customer service, telecalling, or front-office roles.
Experience with CRM tools (e.g., Zoho, HubSpot, Salesforce) is a plus.
Basic computer skills (MS Office / Google Workspace).

We look forward to your participation in the process.

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