Job Opening: Desktop Support Engineer (Work from Office)
Location: Lower Parel, Mumbai
Budget: ₹3.24LPA(21.4K in hand)
Qualification: Graduation in Any Stream
Experience Required: Minimum 1.6 Years
Working Days: 6 Days
Key Responsibilities:
Provide remote technical support to end-users on desktop and system-related issues.
Handle incidents, service requests, and troubleshooting through a ticketing system.
Troubleshoot issues related to Microsoft Outlook, O365 applications, and email configurations.
Ensure timely resolution of technical issues and escalate as necessary.
Maintain accurate documentation of support activities and resolutions.
Collaborate with teams to ensure consistent and quality support delivery.
Required Skills:
Hands-on experience with Ticketing Tools (e.g., ServiceNow, JIRA, Freshdesk, etc.).
Solid knowledge of Outlook Troubleshooting and O365 Support.
Excellent communication and interpersonal skills.
Basic understanding of desktop hardware, software installations, and remote troubleshooting tools.
Eligibility Criteria:
Minimum 1.6 years of relevant experience in IT Support / Remote Support.
Must be able to produce relevant experience documents (Offer Letter, Experience Letter).
Graduation is mandatory.
Job Type: Permanent
Pay: ₹25,000.00 - ₹27,000.00 per month
Perks:
Health insurance
Provident Fund
Application Question(s):
What is your current location ?
What is your Notice Period/ Last Working Day?
Do you have educational documents and experience letters of all the companies?
How many years of experience do you have as per documents?
Are you comfortable for Goregaon or Lower Parel location?
Are you comfortable with 6 Days work from the office?
Are you comfortable with 21k to 22k in hand per month?
Are you comfortable for F2F interview?
What is your current CTC and in hand salary?