About the Role

We are looking for a Sales Support & After-Sales Coordinator based out of Gurugram to be the backbone of our sales operations, managing order processing, customer/dealer coordination, and after-sales service. This role works closely with the sales team, operations/production, and customers to ensure smooth order execution and high customer satisfaction post-sale.

Key Responsibilities

Sales Coordination
Process and track customer/dealer orders from booking to dispatch.
Coordinate with internal teams (production/operations/logistics) for order status and delivery timelines.
Maintain and update sales MIS, order trackers, and customer/dealer records (CRM/Excel).
Prepare quotations, proforma invoices, and sales documentation as required by the sales team.
Follow up on pending payments and coordinate collections with customers/dealers.
Support the sales team with data, reports, and dashboards for review meetings.
Liaise between sales, logistics/dispatch, and accounts for smooth order-to-delivery flow.

After-Sales Service
Act as the first point of contact for customer complaints and service requests.
Log and track complaints (delays, product/service issues) till closure.




Coordinate with technical/service teams to schedule resolutions and follow-ups.
Ensure timely resolution of warranty/service claims as per company policy.
Maintain service records, TAT (turnaround time) reports, and customer satisfaction feedback.
Escalate recurring or critical issues to the Sales/Operations Manager.

Required Qualifications & Experience
Graduate in any discipline (Commerce/Business preferred).
Minimum 1 year of experience in sales coordination, back-office sales support, or customer service.
Proficiency in MS Excel, MS Office, and CRM/ERP tools.
Strong follow-up, documentation, and multitasking skills.

Key Skills
Order processing & sales documentation
Customer service and complaint handling
Coordination across sales, operations, logistics, and accounts
Positive communication skills.
Detail-oriented with solid follow-up discipline
Ability to work under pressure and manage multiple priorities

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Sales Coordinator Delhi
🏢 Ozone Group
📍 Delhi