Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world experience. Our team consists of have 800+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.
Duties & Responsibilities
End-to-End Transition Management
Client & Stakeholder Management
Transition Planning & Governance
Process Documentation & Knowledge Management
Resource Planning & Operational Readiness
Operational Stabilization & Service Readiness
Financial & Commercial Management
Risk Management & Compliance
Change Management
Reporting & Executive Governance
Oversee the day-to-day operations of their team, ensuring that work is completed on time.
Track and evaluate the performance of the team members.
Implements quality control procedures and conducts regular audits to ensure compliance.
Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.
Handle conflicted solution and ensure a positive and productive work setting.
Primary contact for clients, building strong relationships and handling client issues.
Fostering an workplace that will encourage qualified and personal growth and the transfer of knowledge to future talent.
Required Skills
Minimum 3 years of experience in leading operations team in an outsourcing business.
3–5 years of experience in BPO/BSS/KPO/Shared Services.
Minimum 1–2 years of transition or project management exposure.
Experience supporting medium-scale migrations and process transitions.
Transition & Project Management
Stakeholder Management
Operational Excellence
Digital & Analytics
Project Tools
Additional/Preferred Skills
Experience and understanding of travel or tour operator business.
Educational Qualifications Required
- Graduate in any discipline.
Lean Six Sigma Green Belt preferred.
PMP, PRINCE2, Agile, Scrum, or equivalent certifications preferred.