The sales Coordinator is responsible for coordination between international customers, sales manager and factory for entire order cycle.
Responsibility deliverable:
Coordination with the factory team for samples, production schedule and dispatch related clarifications
Understanding customer enquiries, specifications and providing quotation
Following up regularly and converting quotations into Performa Invoice with order confirmation
Releasing orders into production and ensuring no errors and communicating customers requests related marking and specifications to order management team
Constant follow up with production and logistics team and updating clients accordingly.
Preparing raw materials indents whenever required
Preparing sample requests
Submitting monthly sales progress reports and sales review reports and providing management requested reports
Following up with client for payments
Engaging in team activities and being a team player
Tasks & activities:
A. Data sourcing, management and its protection
Sourcing accurate contact details from online sources like LinkedIn, google search and from offline networks of the decision maker of the business.
Maintain the database on the internal template of the organization.
B. Sales conversion
Negotiate win-win deals Maintain profitability index as per management guidelines.
Achieving sales targets set by the management.
C. Establishing a solid relationship with clients.
Individually meet clients often through visits or online meetings and engaging with them for better sales prospects
Write emails professionally to record all discussions with the client.
Foster close relationships with the decision maker to project and procurement staff.
D. Reporting and Reports
Daily Reporting to HOD and Periodic reports to Directors
Working with CRM Software and providing accurate data through monthly/yearly sales reports
Preparing various reports about the markets and products as per management requests
Preparing presentations for sales meets
Measurement metrics
a) Timely completion of quotations usually within 18 hours
b) Error-free quotes and PI
c) No. of quotations vs order conversions
d) Achieving monthly /Yearly sales targets
e) Ownership of the account
f) Recent market/product development
g) Achieving yearly KPI
Future Goals
Setting future goals inside the company and working towards on the same
Discussing with management on learning needs