We are looking for enthusiastic Diploma Engineer Trainees (DET) and Graduate Engineer Trainees (GET) to join our SEIL Servicing team. This is a techno-operational role that combines service coordination with technical support.
Please Note: This is not just a backend coordination role. Candidates will also be responsible for providing technical guidance to service engineers regarding Annual Maintenance Contracts (AMC), servicing procedures, installation, and commissioning activities.
Key Responsibilities
Coordinate and manage service engineers reporting to the Noida office.
Plan site deployments, travel arrangements, and advance payments.
Attend and respond to service calls from field engineers and railway authorities.
Escalate critical issues and ensure timely resolution.
Monitor Installation & Commissioning (I&C;) activities to ensure adherence to railway timelines.
Guide service engineers on AMC execution, servicing procedures, and troubleshooting.
Conduct training sessions for newly joined service engineers on:
AMC formats
Installation & Commissioning documentation
Customer Call Reports (CCR)
Tour bill procedures
Service documentation and processes
Deploy service engineers for preventive maintenance, modification work, and emergency breakdowns.
Ensure prompt response to IPS product failures across railway divisions.
Verify tour bills and supporting documents before approval.
Maintain service records, compliance documentation, and Shramik Kalyan welfare records.
Coordinate with internal departments to ensure smooth service operations.
Desired Skills
Valuable communication and coordination skills.
Proficiency in Advanced Microsoft Excel.
Positive typing speed and computer proficiency.
Ability to handle approximately 100 calls per day.
Solid organizational and multitasking skills.
Willingness to attend emergency service calls outside normal working hours whenever required.
Basic understanding of electrical and electronic systems.