The Front Office Executive is responsible for managing patient reception, registrations, appointments, and coordination between patients, doctors, and hospital departments to ensure smooth patient flow and a positive patient experience.
Key Responsibilities
Patient Handling
Greet patients and attendants courteously and professionally
Register current patients and update existing patient records
Guide patients regarding consultations, investigations, and procedures
Manage patient queries in person and over the phone
Appointment & Scheduling
Schedule, reschedule, and confirm doctor appointments
Coordinate with doctors and clinical staff regarding availability
Manage daily appointment lists and patient flow
Billing & Documentation
Generate OPD bills, receipts, and maintain payment records