Responsible for managing service operations, ensuring effective ERP implementation, improving customer satisfaction, and achieving revenue targets.

Key Responsibilities:
Ensure ERP implementation across all functions
Monitor registration of all service calls (indoor & outdoor) in ERP
Allocate service calls to Service Engineers on time
Maintain dealer and distributor satisfaction through regular visits and follow-ups
Conduct store audits by verifying spare parts through ERP and physical stock
Analyze and follow up on pending calls with proper documentation in service logs
Guide team to close pending calls efficiently
Achieve revenue targets and control branch expenses
Reduce dealer returns by ensuring timely service at dealer locations

Requirements:
Preferred experience in Customer Service Support (Electronics/Home Appliances)
Valuable computer knowledge (ERP experience is an advantage)
Solid communication and coordination skills

Qualification:
Diploma / B.Tech in Electronics

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Area Service Coordinator Bengaluru
🏢 KCM APPLIANCES PVT.LTD-IMPEX
📍 Bengaluru