Key Responsibilities
Contact customers for upcoming policy renewals and ensure timely follow-ups.
Explain renewal premiums, policy benefits, and resolve basic customer queries.
Coordinate with insurers for renewal quotes, policy issuance, and endorsements.
Update customer interactions and renewal status in the system.
Maintain renewal records and prepare daily/weekly/monthly renewal reports.
Ensure policies are renewed before expiry to avoid coverage gaps.
Key Skills Required
Positive communication and interpersonal skills.
Strong follow-up and customer service orientation.
Basic knowledge of Microsoft Excel.
Valuable organizational and time management skills.
Ability to multitask and meet deadlines.
Team player with a proactive attitude.