Job Responsibilities
Handle inbound and/or outbound calls from US customers.
Resolve customer queries, complaints, and requests professionally.
Provide accurate information about products and services.
Document customer interactions in the CRM system.
Meet quality, productivity, and customer satisfaction targets.
Escalate complex issues to the appropriate team when required.
Maintain a high level of customer service and professionalism.

Required Skills
Excellent verbal communication skills in English.
Neutral or understandable accent.
Valuable listening and problem-solving abilities.
Basic computer knowledge and typing skills.
Ability to work in night shifts (US time zones).
Customer-focused attitude and patience.

Qualifications
Any graduate or undergraduate (depending on company requirements).




Freshers can apply; prior customer service experience is an advantage.
Knowledge of CRM tools is a plus.

Preferred Skills
Experience in BPO/Call Center environment.
Ability to handle challenging customer situations.
Solid multitasking and time-management skills.

Key Performance Indicators (KPIs)
Customer Satisfaction (CSAT)
Average Handling Time (AHT)
First Call Resolution (FCR)
Quality Score
Adherence to Schedule

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:
Adaptable schedule
Health insurance
Life insurance
Paid time off
Provident Fund

Work Location: In person

📌 International Voice Process Coimbatore
🏢 sara jobs
📍 Coimbatore