Assistant Manager Quality / Quality Team Leader

Job Description:

We are looking for an Assistant Manager Quality / Quality Team Leader who is responsible for driving transaction quality, improving customer experience, managing QA teams, and ensuring governance through audits, RCA, and client communication.

Key Responsibilities
Ensure transaction quality and customer experience standards.
Conduct regular audits and maintain daily governance.
Manage QA team, allocate responsibilities, and groom team members.
Handle RCA, escalations, and process improvements.
Plan and execute calibrations/tape reviews.
Analyze quality parameters and prepare reports for MBR/QBR/reviews.
Coordinate with clients and drive quality improvement initiatives.
Six Sigma Green Belt preferred.

Eligibility Criteria:
Minimum Qualification: HSC
Valuable communication & interpersonal skills
Knowledge of NPS, CSAT, Fatal errors, Variance, etc.

Work Details
Full Time
Shift: Day shift/ rotational (depending on process)

Navi Mumbai

📌 Assistant Manager Quality / Quality Team Leader Navi Mumbai
🏢 ONE POINT ONE SOLUTIONS
📍 Navi Mumbai