Job Title: Customer Care Agent – International Voice Process
Company: Leading MNC
Location: Mansarovar, Jaipur
Salary: ₹27,000 – ₹33,000 CTC + Performance Incentives + Travel Allowance / Cab Facility
Shift: Rotational (Including Night Shifts)
Working Days: 5.5 Days a Week
Role Summary
We are looking for enthusiastic Customer Support Executives to join our International Voice Process team, serving US-based customers. In this role, you will interact with customers over phone calls, address their concerns efficiently, and deliver an outstanding service experience while achieving operational targets.
Key Responsibilities
Attend inbound calls from international customers.
Assist customers with queries related to products, orders, billing, payments, returns, and account services.
Identify customer concerns and provide prompt, accurate resolutions.
Maintain detailed and accurate records of customer interactions in the system.
Adhere to quality standards, compliance requirements, and productivity benchmarks.
Deliver a qualified and customer-focused experience on every call.
Eligibility Requirements
Undergraduate or Graduate from any discipline.
Minimum 6 months of experience in an International Voice Process is preferred.
Exceptional freshers with excellent spoken English may also apply.
Strong verbal communication and interpersonal skills in English are mandatory.
Must be comfortable working rotational shifts, including night shifts and weekly rotational offs.
Candidates available for immediate joining will be given preference.
Hiring Process
HR Interview
Operations Interview
Employee Benefits
Attractive performance-based incentives.
PF, ESI, and other statutory advantages.
Career growth opportunities within the international customer support industry.
Pay: ₹27,000.00 - ₹33,000.00 per month
Benefits:
Commuter assistance
Adaptable schedule
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund