About the team

The Seller Experience team is dedicated to elevating the experience of sellers across every interaction point with Flipkart. This includes a robust focus on delivering exceptional seller support, ensuring both satisfaction and long-term engagement.

Role & responsibilities
Identify current efficiency gaps & define automation scope
Develop & Drive industry-best automation solutions & efficiency improvement initiatives
Develop and implement long-term strategies that align with organizational goals.
Work closely with Product & engineering teams to define SOW & program manage deliverables
Do value engineering of the existing processes & remove non-value adds to improve effectiveness
Design comprehensive support process frameworks, ensuring scalability and efficiency.
Lead continuous improvement in key output metrics
End-to-end tracking of the project from Prioritization to Goodness of the project.
Reporting & communication:



Have leadership reports & review documents on the progress of the project

To succeed in this role you should have the following
Identify current efficiency gaps & define automation scope
Develop & Drive industry-best automation solutions & efficiency improvement initiatives
Develop and implement long-term strategies that align with organizational goals.
Work closely with Product & engineering teams to define SOW & program manage deliverables
Do value engineering of the existing processes & remove non-value adds to improve effectiveness
Design comprehensive support process frameworks, ensuring scalability and efficiency.
Lead continuous improvement in key output metrics
End-to-end tracking of the project from Prioritization to Goodness of the project.
Reporting & communication: Have leadership reports & review documents on the progress of the project

📌 Manager Process Design Bengaluru (India)
🏢 Flipkart
📍 India