Responsibilities:
Ensure clients are properly greeted upon their arrival
Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Provide information about hotel amenities, local attractions, and services.
Coordinate and manage communication between guests and staff and follow up to ensure we resolve Guest concerns
Handle cash and credit card transactions accurately, following established procedures.
Maintain records of guest transactions and financial activities.
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Requirements and skills:
High school diploma or equivalent (Bachelor's degree in Hotel Management or related field is a plus).




Proven work experience as a Guest Relations Executive, Front Office Execuitve or similar role
Proficiency in using hotel management software preferably IDS and basic office software (MS Office).
Proficiency in English; knowledge of other languages is a plus
Willingness to work flexible shifts, weekends, and holidays.
Robust sense of responsibility and a professional presentation

Advantages
Adaptable Shifts
On duty Meals
Uniform
PF & ESIC

Accommodation
:

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:
Flexible schedule
Food provided
Paid sick time
Paid time off
Provident Fund

Education:
Bachelor's (Preferred)

Experience:
Butler: 1 year (Preferred)

Language:
English (Preferred)

Work Location: In person

📌 Front Office Executive Siolim
🏢 The TEN
📍 Siolim