We are looking for a dynamic and customer-focused Customer Relationship Executive (CRE) to manage customer interactions, build robust client relationships, and ensure high levels of customer satisfaction. The ideal candidate should possess excellent communication skills and a proactive approach to resolving customer queries.

Key Responsibilities
Handle walk-in customers
Explain telecom products & plans
Promote & upsell Vodafone Idea (VI) SIM plans
Deliver excellent customer service
Help customers choose suitable plans
Handle inbound and outbound customer calls professionally.
Build and maintain solid relationships with customers.
Respond to customer inquiries via phone, email, and WhatsApp.
Resolve customer complaints and provide timely solutions.
Follow up with existing customers to ensure satisfaction.
Maintain accurate customer records in the CRM/database.
Coordinate with internal teams to resolve customer issues.
Inform customers about company products, services, and offers.
Achieve customer satisfaction and retention targets.
Prepare daily and weekly customer interaction reports.

Requirements
Minimum qualification:



Only Graduates are required.
Age Limit: Up to 28 Years
0–2 years of experience in Customer Service, Customer Support, or Telecalling.
Freshers with excellent communication skills are welcome to apply.
Valuable verbal and written communication skills in English, Hindi, and Bengali.
Basic computer knowledge (MS Office, Email, Internet).
Strong interpersonal and problem-solving skills.
Positive attitude and customer-oriented approach.

Preferred Skills
Excellent communication and listening skills.
Ability to multitask and work under pressure.
Good organizational and time management skills.
Team player with a professional attitude.

Advantages
Fixed salary with performance incentives.
Career growth opportunities.
On-the-job training.
Friendly and supportive work environment.
Paid leave and statutory benefits as applicable.

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Howrah
🏢 Consulting Management Incorporate Private
📍 Howrah