Summary

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through creative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled

Position Summary

Level: Lead Business Transformation Architect

As a Lead Business Transformation Architect/ Specialist Master at Deloitte Consulting,



you will drive the design, implementation, and delivery of cutting-edge artificial intelligence solutions for our clients. This role combines deep technical expertise with solid leadership capabilities and exceptional client management skills. You will serve as a bridge between complex technical implementations and business objectives, leading development teams while effectively communicating with stakeholders at all levels.

Work you’ll do:

We are looking for a seasoned Five9 CCaaS Architect to lead the design, implementation, and optimization of enterprise-grade cloud contact center solutions built on the Five9 Intelligent CX Platform. This is a senior technical role that sits at the intersection of solution architecture, AI-driven automation, and client advisory — equal parts strategist and builder.

The ideal candidate brings deep hands-on Five9 expertise, a strong grasp of contemporary CCaaS ar

📌 F Lead Business Transformation Architect Sales Chennai (India)
🏢 Deloitte
📍 India