Hardware and Network:
Understand issues from a user perspective and isolate issues.
Decode the error/alarm status, understand the failed unit/device, and support hands and feet in resolution through robust Hardware and Network:king troubleshooting techniques. VPN
Manage VPN Client Groups. Manage exception requests to Groups and access as per guidelines.
Configuration:
Standard SSL and IPSEC
Modify access-list.
Troubleshoot: - Access-Control issues and all escalated cases from Level 1 Proxy
Configure:
Content filtering (Black and Whitelisting) of URLs under respective categorizations.
User Group integration with Access Policies
Pull reports on intrusion and detect in the proxy level.
Capture and Evaluate TCP Dumps/ Wireshark on escalated incidents.
Define Reverse and Forward Proxy.
Firewall:
Initial Configuration of the firewall as per standard rule set (permit and deny rules).
Basic routing: Static routing.
Perform Health Checks: failover testing/ HA d. NAT (Static, Agile and PAT)
NAT configuration and troubleshooting.
Troubleshoot firewall-related access issues and understand filter logs.
Load Balancing Troubleshoot LB issues, reading the various counters and logs that are available in the tool,
Configure: Nodes and members, virtual Servers, Load balancing method to be used as per instruction.