Job Title: Engineer - AWS, Azure, GCP, AKS

Experience: 6+ Years

Education: Any Graduate

Location: Mumbai

Job Description

Role Overview

This role acts as the critical operational bridge between:
The in-house monitoring product development and QE team(s),
Internal ITSM/ticketing teams using ServiceNow,
Multiple enterprise DBA organizations across:
Oracle Database
Open-source database platforms (MySQL, PostgreSQL, MongoDB, Cassandra, etc.)
Microsoft SQL Server

Key Responsibilities

Production Operations & Monitoring Support
Provide operational ownership and production support for the in-house
enterprise monitoring platform.
Monitor health, performance, alerting quality, and operational stability of
monitoring services.
Analyze monitoring gaps, false positives, missed alerts, and operational
inefficiencies.
Ensure monitoring coverage across Oracle, Open-source, and SQL Server
database settings.

Incident & Escalation Management
Act as the operational point-of-contact during production incidents involving
monitoring failures,



alerting gaps, or infrastructure issues.
Coordinate incident triage across:
DBA teams,
Monitoring development teams,
Infrastructure teams,
Service management teams.
Drive bridge calls and ensure effective stakeholder communication during
critical outages.
Perform root cause analysis (RCA) and post-incident operational reviews.

ServiceNow & Ticket Workflow Coordination
Work with ServiceNow for:
Operational escalations,
Service requests.
Review ticket quality and ensure operational accuracy of issue classification
and routing.
Improve ticket workflows between DBA teams and monitoring platform support
teams.
Collaborate with internal support organizations to streamline escalation
processes.

Cross-Functional DBA Collaboration
Collaborate closely with enterprise DBA teams supporting:
Oracle Database
MySQL
PostgreSQL
MongoDB
Apache Cassandra
Microsoft

📌 Product Support Engineer Mumbai (India)
🏢 Datavail
📍 India