Job Summary -

Associate Functional Support Consultant will be responsible for providing
support to our high-end, robust and scalable SaaS products. He/She plays a
significant role as an extension of our internal teams, the ultimate HighRadian
ambassador who delivers continuous support from the advent of the conflict to
the time it gets resolved. S/he should be keen to learn about our complex
software products and have a people-first mentality. If you are ready to
leverage your grit, creativity and bit of wit and humor to experience an awesome
company culture - then you should be a HighRadian

Responsibilities -
Responsible for providing product support to users of the Highradius
applications.
Own customer reported issues and drive them to resolution meeting the SLAs
Provide a delightful customer experience by partnering with internal and
external stake holders
Supports and contributes to the growth of best practices for delivery of
HighRadius Support services
Understand HighRadius application troubleshooting practices to ensure




successful resolution of the issues.
Have the will to learn and understand our products and their features to
support and educate clients
Follow the Quality and Process compliance to do the right thing for customers
and the organization
Dynamically prioritize tickets and multi-task when needed
To be a team player who can work in rotational shifts.
To empathize with client situations and provide quick resolutions or
workarounds.
Have a cooperative approach to clearly communicate issues and resolutions
with the internal teams and customers.

Requirements -
2 to 5 years of experience in Application Support preferably a SaaS
application
Familiarity with tools & practices of the trade such as case management,
knowledge base, defect & escalation management.
A technology-centric background
Robust logical, analytical and problem solving skills
Excellent communication skills
Can work in a quick paced, ever changin

📌 Product Support Engineer Hyderabad
🏢 HighRadius
📍 Hyderabad