As an Operations Consultant (Projects and Experience), you will mentor Livepreneurs on different skills. You will be responsible to maintain a positive customer experience throughout the project timeline in the design & operations stage.
You will be responsible to make every Livpreneur successful. You will work with the different functions to constantly provide insights to improve processes for Livprenuers.
Roles & Responsibilities
Understand drawings (2D/3D) of all disciplines (Civil, Electrical, Plumbing, Carpentry, etc).
Identify design discrepancies and foresee execution risks.
Validate & review work orders, BOQs, drawings.
Prepare detailed project execution schedules highlighting interdependencies of various tasks.
Auditing the site work by doing regular site inspections as well as monitoring remotely with quality control.
Ensuring that all quality and timeline related requirements are met.
To ensure timely site updates are available to the customer from Livpreneurs.
A bridge between Livpreneurs & Customers during design to project execution stage.
Updating of project trackers & summaries.
Manage a team of 5 to 10 Livpreneurs in a city or region.
Analyze data to identify performance bottlenecks, devise corrective solutions, and own implementation end-to-end.
Be the quality custodian of your Livpreneurs projects ensuring the superlative customer experience.
Identify Livpreneur’s specific challenges that may aid or hamper their performance and devise solutions around them.
Work with internal functions on key initiatives such as SOPs, pricing and current initiatives.