Job Description:

Position : IT Support Engineer

Experience : 2 - 3 Years

Salary Budget : 3.00 to 4.00 LPA

Location : Ahmedabad (Navrangpura)

Job Description:
Responsible for end-user IT support, including hardware, software, and network troubleshooting.
Manage Sophos Firewall (policies, VPN, basic security),
Microsoft 365 administration (users, licenses, email), and backup management (monitoring and restores).
Provide first-level technical support to users (hardware, software, network issues)
Install, configure, and maintain desktops, laptops, printers, scanners, etc.
Troubleshoot Windows OS, MS Office, email clients, and basic applications
Manage user accounts, access rights, and password resets
Monitor and maintain LAN/WAN, Wi-Fi, routers, switches, and cabling
Coordinate with vendors for IT hardware, software, and AMC support
Maintain IT inventory, asset records, and documentation
Ensure data backup, antivirus updates, and system security
Escalate unresolved issues to higher-level support when required
Support IT setup for recent joiners and exits (onboarding & offboarding)

📌 It Support Engineer Ahmedabad Navrangpura
🏢 Miracle HR Solution
📍 Ahmedabad