Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM

Job Responsibilities

As a Customer Support & Order Verification Executive, you will be responsible for handling customer communication after orders are placed on our Shopify website.

Your responsibilities include:
Verify customer orders received through Shopify.
Contact customers via WhatsApp or phone to confirm their delivery address before dispatch.
Ask customers to verify whether the shipping address entered on the website is correct.
Update the address in the system if the customer requests any changes.
Coordinate with the dispatch team to ensure orders are shipped to the correct address.
Handle customer queries related to orders, shipping, delivery, warranty, returns, and after-sales support.
Respond to customer messages professionally and promptly.
Maintain accurate records of customer conversations and order updates.

Requirements
Positive communication skills in Hindi and basic English.




Comfortable using WhatsApp, Shopify, and basic computer applications.
Ability to communicate politely and solve customer queries.
Robust attention to detail to avoid address and shipping errors.
Responsible, organized, and able to work independently from home.

Preferred Skills
Previous experience in customer support or e-commerce is an advantage.
Experience with Shopify, WhatsApp Business, or order management is preferred but not mandatory.
Experience

0 - 2 Years
No. of Openings

1
Education

12th Pass
Role

Customer Support Executive
Industry Type

Other
Gender

Female
Age Limit

18 - 27 Yrs.
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Advantages include

Annual Bonus
Face Interview Location

Ajabpur Dehradun

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