Technical Skills:
Knowledge of automation, tools, and systems for efficiency improvement.
Proficient in quality management standards and processes.
Behavioral Skills:
Solid problem-solving and prioritization abilities.
Ability to manage complexity and drive execution excellence.
Passion for delivering results with a customer-centric approach.
Performance Metrics:
Continuous Integration and Deployment:
100% error-free onboarding and implementation.
Adherence to schedule/release plans.
Quality & CSAT:
Timely delivery and customer satisfaction.
Completion of certifications for skill enhancement.
Reporting:
100% timely MIS and report generation.