Customer Engagement & Implementation:
Act as the primary point of contact for customers throughout the implementation lifecycle.
Foster robust relationships and provide architectural-level guidance and subject matter expertise.
Conduct scheduled meetings with customers, including kick-off, weekly checkpoints, and wrap-ups.
Collect customer feedback and relay insights to Product Management and Engineering teams.
Project Planning & Execution:
Prepare, plan, schedule, and track all implementation activities.
Manage project scope, resourcing, budgeting, and progress tracking.
Coordinate internal resources (Engineering, PSO) critical to implementation success.
Create or improve implementation contracts, templates,
success criteria methodologies, and presentations.
Leadership & Collaboration:
Collaborate with internal stakeholders before, during, and after each implementation.
Manage onshore/offshore project teams effectively.
Mentor and guide team members where applicable.
Process & Analysis:
Apply project management best practices and tools for productive execution.
Analyze business requirements and ensure alignment with technical solutions.
Adjust project plans dynamically to meet evolving customer and business needs.