Responsibilities

Trusted Advisor & Relationship Management
Act as the primary point of contact and strategic advisor for enterprise customers.
Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.
Lead renewal discussions, Quarterly Business Reviews (QBRs), and Success Reviews to align customer objectives with company solutions.

Renewals & Retention
Own the end-to-end renewals process including pricing, contract negotiation, and coordination with Sales, Legal, and Finance teams.
Deliver accurate and timely renewal offers to ensure operational efficiency and customer satisfaction.
Manage renewal forecasting, maintain pipeline accuracy, and generate reports using CRM tools such as Salesforce and Gainsight.
Monitor customer health metrics, conduct retention analysis, and publish monthly scorecards for leadership review.

Customer Success & Adoption
Drive product adoption by ensuring smooth onboarding, continuous engagement, and product usage maturity across customer accounts.




Create customer success stories, ROI showcases, and business cases that highlight value realization and encourage advocacy.
Work with customers to define KPIs, success metrics, and measurable business outcomes.

Growth & Expansion
Identify and refer upsell and cross-sell prospects based on customer product usage and adoption insights.
Collaborate with Sales and internal stakeholders to develop strategic account growth plans.
Contribute to net revenue retention (NRR) by driving incremental growth beyond renewals.

Customer Advocacy & Feedback
Act as the voice of the customer, providing insights to Product, Support, and Leadership teams for continuous improvement.
Influence product roadmaps and success strategies based on customer feedback and industry trends.
Build customer champions to drive referenceability through case studies and testimonials.

📌 Customer Success Manager Secunderabad
🏢 Simba Technologies
📍 Secunderabad