Identifying and resolving network problems, including troubleshooting internet connectivity issues, slow speeds, and equipment malfunctions.
Installation and Maintenance:
Working with fiber optic cables, splicing, and ensuring proper connections.
Network Equipment Maintenance:
Maintaining and troubleshooting network equipment, such as modems, routers,
Customer Support:
Interacting with customers to address their issues, provide technical support, and ensure customer satisfaction.
Documentation and Record Keeping:
Maintaining records of installations, repairs, and maintenance activities.
Desired Profile / Criteria / Skills :
Additional Skills and Knowledge:
Technical Expertise: Knowledge of broadband technologies, fiber optics, network equipment, and troubleshooting techniques.
Problem-Solving Skills: Ability to analyse issues, diagnose problems, and develop solutions.
Communication Skills: Ability to communicate effectively with customers and other stakeholders.
Safety Knowledge: Understanding of safety protocols and procedures related to electrical and fiber optic work.
Teamwork: Ability to work effectively with other engineers and support staff.