Dispatch Tracking & Tracing Executive:
The Dispatch Tracking & Tracing Executive is responsible for monitoring shipments, coordinating dispatch activities, tracking deliveries, updating shipment status, and ensuring timely communication between customers, drivers, and internal teams.
Key Responsibilities:
Track and monitor dispatched shipments from pickup to final delivery.
Maintain accurate records of shipment status, delivery updates, and proof of delivery.
Coordinate with drivers, transporters, warehouses, and customers for delivery schedules.
Follow up on delayed, missing, or pending shipments and resolve issues promptly.
Update tracking systems and prepare daily dispatch reports.
Communicate delivery status and estimated arrival times to concerned parties.
Verify dispatch documents such as invoices,
delivery challans, and shipment details.
Escalate delivery issues, route problems, or customer complaints to the appropriate team.
Ensure compliance with company dispatch procedures and timelines.
Maintain proper documentation for all tracking and tracing activities.
Required Skills & Qualifications:
Graduate or equivalent qualification preferred.
Valuable communication and coordination skills.
Attention to detail and problem-solving ability.