Job Description:

Roles and Responsibilities:
Coordinating with Business Development Team and Operations team and over the client seamlessly once the deal is completed.
Establishing a relationship with the client and gather more information to log in the booking onto ERP / available software
Track the deployment of cans/drums at the client locations and ensure the regular and timely pick up of UCO from the Supplier premises in a skilled and neat manner.
Coordinate with the Accounts/ Payments team and ensure the suppliers are properly provided with the MIS, Payment details and Statement of Accounts.
Manage the Client/ Supplier Service operations by overseeing the client feedback and compliant processes and thus provide support to various departments to resolve the same within timelines
Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the clients.
Planning,



co-ordinating & executing activities related to WOW experiences for the clients.
Provide support to the Sr. Mgmt teams in CRM & Operations
Working out, planning and implementing activities to get client feedback, conduct client satisfaction surveys for the complex. Rolling out & managing the survey process. Closing of conclusions and reports.
Supporting the teams to undertake and complete the activities to enhance the CSI scores for the complex.
Regularly interact with end clients for understanding their requirements, aspirations and expectations
Provide support to the Audit team for ISCC audit and other compliance audits.
Maintain accurate documentation / record-keeping in respect to clients

Positive to have Skills : Knowledge of ZOHO CRM or any other CRM/ ERP systems

📌 Crm Lead Delhi (India)
🏢 DC Consultants
📍 India