If you are searching for customer service jobs in Gurugram or looking to join a fast-growing telecom support team in Gurgaon, this Suspend Non-Pay role offers a solid opportunity to build problem-solving and customer-handling skills. As hiring expands across Gurugram, Haryana, this position suits candidates who want stable, US-shift customer support work with transparent career development built into the process.

Job Description

About the Role
You will manage customer enquiries related to suspended services, billing questions, and order-level clarifications. The role includes voice and digital communication, triaging each request, and guiding customers toward the appropriate resolution path. Strong communication, accuracy, and calm handling of escalated situations are essential.

Key Responsibilities
Resolve questions related to billing, service suspension, and order delays.
Conduct initial triage and route concerns when specialised support is required.
Interact with US-based customers through calls, emails, and chat.
Document each case accurately in internal systems.
Manage transactional queues related to service status, scheduling, and account updates.
Drive complete end-to-end resolution on assigned cases.




Maintain customer experience standards and performance KPIs.

Job Requirements
Education: Higher Secondary or Graduation
Experience: 0–2 years in customer service or call center operations (telecom preferred)
Solid English communication skills
Ability to stay composed during time-sensitive or complex conversations
Comfortable working US shifts from the office
Competent with Microsoft tools and CRM platforms
Strong listening, documentation, and multi-tasking skills

Why Join Fusion CX?

Fusion CX Gurugram offers a workplace built around collaboration, clear communication, and meaningful development. You’ll gain hands-on telecom support experience, access coaching from experienced leaders, and build capabilities that position you for growth within the industry. Our teams balance structure with openness, ensuring you learn, contribute, and progress with confidence.

If you’re exploring telecom support jobs in Gurugram or want to grow your career in customer service hiring across Gurgaon, Haryana, apply today and take the next step with Fusion CX.

📌 Customer Care Executive – Suspend Non Pay – Gurugram, India
🏢 Fusion CX
📍 Gurugram