Responsible for Bkt Collection, w-off recovery in lending portfolio.
Managing a Team of Collection Associate and Collection Officers.
Ensuring adequate man power for portfolio coverage meeting CAPE norms.
Ensuring Mobile App usage is 100% and quality feedback/trails are updated.
Specific focus on Non starters and daily visit on delinquent customers.
Recommending legal actions for critical cases.
No delay in deposition of money.
Key Responsibilities:
Responsible for collection efficiency on timely manner, thus delivering targeted performance.
Responsible for Effective Cost Management.
Understanding & Managing Healthy Portfolio.