CRM Manager – Real Estate

We are looking for an experienced CRM Manager to manage post-sales operations and customer relationship management for a leading real estate developer. The role involves handling customer queries, collections coordination, possession process, documentation, CRM software, customer retention, and ensuring an exceptional customer experience throughout the buyer journey.

Key Responsibilities
Manage end-to-end post-sales customer relationship management.
Handle customer queries, escalations, complaints, and service requests.
Coordinate with sales, legal, finance, accounts, projects, and construction teams.
Ensure timely agreement execution, documentation, demand letters, collections, and payment follow-ups.
Manage possession, handover, registration, and customer onboarding.
Maintain customer database, CRM software, MIS reports, and customer records.
Monitor customer satisfaction, retention, and service quality.
Track customer lifecycle, TAT, SLA, and issue resolution.
Ensure compliance with RERA timelines and company policies.
Lead the CRM team and improve customer experience processes.

Required Skills
Customer Relationship Management (CRM)
Post Sales
Customer Experience
Customer Service
Customer Retention
Collections Coordination
Possession Management




Handover Process
Documentation
Agreement Execution
Registration Process
CRM Software
Salesforce CRM
Lead Management
MIS Reporting
Escalation Management
Team Management
RERA Compliance
Client Relationship
Cross-functional Coordination

Preferred Candidate Profile
Experience in Real Estate Developer / Residential Projects.
Solid knowledge of post-sales, possession, documentation, collections, and customer lifecycle management.
Excellent communication, problem-solving, and stakeholder management skills.
Experience with CRM software and MS Excel.

CRM Manager, Customer Relationship Manager, Real Estate CRM, Post Sales Manager, Post Sales CRM, Customer Experience Manager, Client Relationship Manager, Property CRM, Real Estate Developer, Residential Projects, Customer Service Manager, CRM Executive, Collections, Possession, Handover, Registration, Documentation, Demand Letter, RERA, CRM Software, Salesforce CRM, MIS Reporting, Escalation Management, Customer Retention, Team Management, Client Servicing, Property Management, Real Estate Jobs.

Pay: ₹30,000.00 - ₹40,000.00 per month

Experience:
Real Estate CRM: 1 year (Preferred)

Work Location: In person

📌 Crm Manager Real Estate Thane
🏢 Kuber Group of Companies
📍 Thane