Job Summary

The Branch Manager is responsible for overseeing the daily operations of the branch, ensuring excellent customer service, efficient staff management, and achievement of sales and operational targets. This role requires solid leadership, organizational skills, and hands-on experience in the café or restaurant industry.

Duties and Responsibilities
Manage and supervise day-to-day branch operations
Lead, train, schedule, and motivate staff to maintain high performance
Ensure exceptional customer service and handle customer complaints professionally
Monitor sales performance and implement strategies to achieve targets
Maintain quality standards for food, beverages, and service
Ensure compliance with health, safety, and company policies
Manage inventory, ordering, and stock control
Prepare reports on sales, expenses, and operational performance
Oversee cash handling and ensure accurate financial transactions
Support marketing and promotional activities at the branch level

Requirements and Qualifications
Any degree from a recognized institution




Minimum 2 years of experience in a café or restaurant
Previous supervisory or management experience preferred
Willingness and readiness to travel as required by the role
Strong leadership and team management skills
Excellent communication and customer service abilities
Ability to work under pressure in a fast-paced setting
Flexible availability, including weekends and holidays
Candidates from Kerala preferred
Candidates from Kannur, Kasaragod, Kozhikode and Wayanad preferred

Skills and Competencies
Leadership and decision-making
Problem-solving and conflict resolution
Time management and organization
Customer-focused mindset

Job Types: Full time, Permanent

Pay: ₹23,000.00 - ₹27,000.00 per month

Benefits:
Food provided
Leave encashment

Ability to commute/relocate:
Cannanore, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:
Cafe/Restaurant: 2 years (Required)

Work Location: In person

📌 Cafe Manager Kannur
🏢 Lollino Cafe
📍 Kannur