JOB DESCRIPTIONJob Purpose

Plan and lead management of project lifecycle for changes in processes and systems owing to scope for Charge maintenance, process improvements, new product introductions and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals & system. Additionally control & timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals & Systems.

Duties and Responsibilities

- Propose and plan for operational audits in business units.
- Execute operations audit and assess company operations, process, financial, compliance and other associated risks.
- Identify opportunities for improving business processes, based on audit outcomes, to minimize risks.
- Prepare and present quality reports of audit findings and recommendations to the Manager and customers.
- Coordinate with clients to identify areas of risk within clients' businesses.
- Develop strategic initiatives to maintain and improve the audit function.
- Provide professional advice to other auditors.
- Identify key risk and control indicators for assigned audit areas.
- Identify operational risks and make recommendations to manage risks.
- Maintain documentation for risk assessment and management processes.




- Perform audit-related investigation as directed by Manager.
- Evaluate and revise internal controls and operational and management policies/procedures.
- Ensure past audit recommendations are implemented in the current audit process.
- Assist management in developing an annual audit plan.
- Ensure compliance with government laws and company regulations.

Key Decisions / Dimensions

- Recommendations on the improvements of Charges maintenance processes.
- Decision on communication of relevant charges to customers through different collaterals.

Major Challenges

- Sampling methodology & framework.
- Engagement with multiple stakeholders to drive processes.

Required Qualifications and Experiencea) Qualificationsb) Post- Graduationc) Work Experience

- Minimum 2 years of experience in financial industry.
- Strong lending domain and process understanding.
- Solid stakeholder management skills.

d) Understanding of lending systems

- (LMS, CRM, Salesforce, Montran, PLF etc. basis the role)

Locations

Job Level: GB02
Job Title: Deputy Manager - Operations And Service, Customer Experience, FPC- Ops Unit
Job Location Country: India
State: MAHARASHTRA
Region: West
City: Pune
Location Name: Pune Corporate Office - Mantri Tier Megapolis

📌 Deputy Manager - Operations and Service (Pune)
🏢 Bajaj FinServ
📍 Pune