Dynamics CRM Senior Technical Lead

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: CRM, D365 CE, Microsoft Certified, Dynamics 365 Customer Service Functional Consultant Associate, Microsoft .Net, C#, JSON, jQuery, Power Automate, Power Apps, Azure, Customer Service Hub, Unified Client Interface, Client API form context, Model-driven apps

Job Summary
The Senior Technical Lead in CRM / D365 CE OOTB, Configuration, Cust will be responsible for overseeing and leading technical teams to deliver high-quality CRM / D365 CE solutions. The main objective is to ensure the successful implementation, customization, and configuration of CRM / D365 CE Out-of-the-Box functionalities to meet the specific needs of the organization.

Key Responsibilities
1. Lead and manage technical teams in the design, development, and implementation of crm / d365 ce solutions.
2. Define and implement best practices for crm / d365 ce out-of-the-box configurations and customizations.
3. Collaborate with stakeholders to gather requirements and provide technical expertise in crm / d365 ce solution design.
4. Perform system analysis, troubleshooting, and debugging to ensure smooth operation of crm / d365 ce systems.
5. Provide guidance and mentorship to junior team members to enhance their technical skills and capabilities.
6. Stay updated on the latest crm / d365 ce trends, updates,



and features to propose creative solutions.

Skill Requirements
1. Strong proficiency in crm / d365 ce out-of-the-box functionalities, configurations, and customizations.
2. Extensive experience in leading technical teams and managing crm / d365 ce implementation projects.
3. In-depth knowledge of crm / d365 ce architecture, data models, and integration capabilities.
4. Excellent problem-solving skills and ability to analyze complex crm / d365 ce issues.
5. Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
6. Ability to prioritize tasks, meet deadlines, and deliver high-quality crm / d365 ce solutions.

Other Requirements
1. Microsoft Certified
2. Dynamics 365 Customer Service Functional Consultant Associate or similar certifications preferred.

Skill
Mandatory Proficiency Level (1-5)
Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service Yes 4
Experience of software development using Microsoft .Net, C#, JSON and jQuery Yes 4
Experience in developing automations using Power Automate and Power Apps Yes 4
Experience in developing application which can be published to Azure Yes 3
Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps Yes 4

📌 Dynamics CRM Senior Technical Lead (Chennai)
🏢 HCL Technologies
📍 Chennai