National Quality Manager

Experience: Not Available to Not Available years

Location: Melbourne, Victoria, Australia

Skills: ISO 9001:2015, Quality Management System, Lead Auditor certification, Microsoft Word, stakeholder engagement, logistics, transport, supply chain operations, Food Quality and Safety, integrated management systems

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Toll Group is seeking an experienced National Quality Manager to lead quality governance across our Government & Defence portfolio, with an immediate focus on Defence contracts and associated operations. This role is accountable for ensuring compliance with ISO 9001:2015, customer contractual obligations, and Toll’s Integrated Management System (IMS). You will provide strategic and operational leadership across document control, audit management, quality data deliverables, and continuous improvement initiatives in complex, high‑assurance environments. Working closely with Defence and Government stakeholders, Toll leadership, subject matter experts, and subcontractors, you will play a critical role in maintaining contractual integrity, audit readiness, and quality consistency across nationally distributed operations.

Key Responsibilities:
Govern and maintain controlled documentation in accordance with ISO 9001:2015, Defence standards, and contractual requirements
Manage internal and external document repositories, ensuring robust version control, approval workflows, and record integrity
Implement, maintain,



and monitor Quality Plans and Support Services Management Plans across Government and Defence contracts
Oversee quality‑related data submissions and evidence packs provided to Defence and Government customers
Plan and conduct internal and external audits, including certification, customer, and subcontractor audits
Manage non‑conformances, corrective and preventive actions, and verification of effectiveness
Drive continuous improvement initiatives across the Government & Defence portfolio
Act as the primary quality liaison with Defence, Government stakeholders, and senior Toll leadership
Support contract mobilisation, transitions, and assurance activities as required

About You:
You are a confident quality leader with experience operating in regulated, contract‑driven environments, able to balance compliance, assurance, and operational practicality. You will bring:
Demonstrated experience implementing and maintaining a Quality Management System across multiple operational disciplines
Strong working knowledge of ISO 9001, with particular strength in document and records control
Proven experience supporting Defence, Government, or similarly complex contractual environments
Lead Auditor certification (ISO 9001)
Tertiary qualification in Quality Management or a related discipline (desirable)
Advanced Microsoft Word capability, including controlled document formatting
Strong stakeholder engagement, coordination, and influencing skills
Ability to work across geographically dispersed teams and subcontractors

Highly Desirable Experience




Defence or Government contract delivery environments
Logistics, transport, or supply chain operations
Food Quality and Safety experience
Experience operating within integrated management systems (Quality, Safety, Setting, Security)

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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