Senior Administrator - Program & Project Management

Experience: Not Available to Not Available years

Location: Noida, India

Skills: stakeholder identification, questionnaire creation, online session organization, management reporting, file services, organizational skills, follow-up skills, incident management, analytical skills, problem-solving skills, knowledge management practices, training methodologies, security protocols, ITIL Foundation, PMP

Job Summary
Key Responsibilities
• Help with identifying correct stakeholders for file shares
• Work together with other Analyst on mapping shares to correct owners
• Receive correct information needed for correct mapping from stakeholders
• Creation and distribution of questionnaires on basis of template
• Communicate with stakeholders on daily basis either via chat, phone or e-mail
• Organize and set up online sessions with stakeholders
• Follow up on requests
• Prepare weekly and monthly reporting for management
• Prepare and communicate with share owners on dates for migration
• Support File Services Project as second Business Analyst

Experience Requirements (Essential):
• Experience with stakeholder identification and mapping
• Robust communication skills for daily stakeholder engagement
• Ability to create and distribute questionnaires
• Experience with organizing online sessions and meetings
• Skills in preparing weekly and monthly management reporting
• Ability to coordinate migration planning and communication




• Experience working with file services and data migration projects
• Strong organizational and follow-up skills

Approval History
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements
1. Advanced Proficiency In Project Execution And Support Operations.
2. Strong Knowledge Of Incident Management And Troubleshooting Techniques.
3. Excellent Analytical And Problem-Solving Skills.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
5. Proficiency In Security Protocols And Policies Relevant To Support Operations.

Other Requirements
1. Optional But Valuable Certifications: Itil Foundation, Pmp (Project Management Professional), Or Equivalent Project Management Certifications.

📌 Senior Administrator Program & Project Management (Noida)
🏢 HCL Technologies
📍 Noida