Operations Manager

Experience: Not Available to Not Available years

Location: Hyderabad, TS

Skills: IT tools, AI, SOPs, Preventive and Reactive Complaint Management Software, KADence, CMO, FSI Go, Workday

Company Overview
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Objective of the role:
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o Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals –
§ Brand
§ Clients
§ People and Values
§ Platform

Key Responsibilities
1. Operational Excellence and Quality Management
Ensure all properties meet or exceed defined quality standards
Implement and maintain effective property management systems
Achieve target scores in internal and external audits
Successfully manage transitions from project teams to operations & maintenance teams
Proactively manage site operations and maintenance activities
Effectively handle escalations

2. Client Relationship Management
Maintain regular interaction and review sessions with clients
Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)
Achieve high client satisfaction scores

3. Vendor Management
Conduct regular vendor performance reviews and evaluations
Ensure vendors meet quality and service level standards

4. Technology Implementation and Innovation
Drive the implementation of IT tools and AI in day-to-day operations




Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)

5. Compliance and Risk Management
Assist in maintaining and renewing site-related Building Statutory Compliances
Support administrative, compliance, and legal documentation requirements
Ensure timely completion of snagging and de-snagging verification assignments

6. Financial Performance
Monitor and ensure timely submission of invoices to clients
Track payments from clients and maintain strict DSO (Days Sales Outstanding)
Monitor and control payroll inputs and related allocation queries

7. Team Management and Development
Actively involve and engage with the site team
Monitor people platforms (e.g., Workday) for team management
Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits

8. Business Development Support
Provide support on visits for BD queries
Contribute inputs for BD proposals as required

9. Contract Management
Track site agreements and initiate necessary renewal processes
Ensure timely communication with the team regarding contract renewals

10. Continuous Improvement
Implement best practices across the cluster
Identify and propose cutting-edge solutions to improve operational efficiency

The above KRAs encompass the key responsibilities you've outlined and provide a framework for evaluating the goals assigned to you.
Location: On-site –Hyderabad, TS
Scheduled Weekly Hours: 48





If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

📌 Operations Manager (Secunderabad)
🏢 Jones Lang LaSalle (JLL)
📍 Secunderabad