Roles and ResponsibilitiesnnnnProvide technical support for end-user systems, including troubleshooting and resolving issues related to hardware, software, and network connectivity.nnnManage and maintain a high level of system availability by performing regular maintenance tasks such as patch management, backups, and updates.nnnCollaborate with other teams to resolve complex technical issues that require coordination across multiple systems or services.nnnDevelop solid relationships with stakeholders through excellent communication skills to ensure timely resolution of critical incidents.nnnStay up-to-date with industry trends and best practices in IT operations to continuously improve processes and procedures.nnnnDesired Candidate Profilennnn1-6 years of experience in System Administration u0026nEndpoint Support role.nnnBachelor's degree (B.Com/B.Sc) from a recognized university.nnnStrong knowledge of Windows Server Administration, CCNA certification preferrednVMware virtualization technology an added advantage.nnnProficiency in Backup And Recovery, Cyber security and compliance, Patch Management, Troubleshooting skills.nnnnDETAILED JDnEndpoint, Hardware u0026nnnUser SupportnnnnProvide L1/L2 support for enterprise endpoints including laptops, desktops, printers, scanners, mobile devices, servers, and peripherals.nnnPerform hands-on hardware troubleshooting, diagnostics, and component replacement (RAM, HDD/SSD, batteries, power adapters).nnnCoordinate with OEMs and service partners for hardware warranty, AMC, and RMA management.nnnInstall, configure, and support Windows, macOS, Linux, device drivers, and Microsoft Office 365 applications.nnnSupport users across corporate offices, factories, warehouses,



and sales locations ensuring minimal business disruption.nnnnWindows u0026nnnLinux Server AdministrationnnnnAdminister Windows Server 2022 including Active Directory, Group Policy, DNS, DHCP, file and print services.nnnPlan and execute Windows Server migrations from 2012 to 2022, including data migration, testing, and post-migration stabilization.nnnProvide operational support for Linux servers (user management, permissions, services, logging, and shell operations).nnnMonitor server health, logs, performance, and uptime using enterprise monitoring tools.nnnnFile Transfer u0026nnnIntegration ServicesnnnnConfigure and manage FTP, FTPS, and SFTP services for secure data exchange with internal teams and external partners.nnnMonitor file transfers, access logs, and performance to ensure security and reliability.nnnnCloud Platforms u0026nnnVirtualizationnnnnSupport enterprise workloads across AWS, Microsoft Azure, and Google Cloud Platform (GCP).nnnAssist in provisioning and maintaining virtual machines, storage, backups, and cloud-based services.nnnSupport disaster recovery (DR) drills and cloud cost optimization initiatives.nnnnCyber Security u0026nnnCompliancennnnCoordinate with the SOC team for incident response, alert investigation, and remediation activities.nnnSupport SIAM (Service Integration u0026nManagement) processes for effective multi-vendor IT operations.nnnMonitor and manage endpoint security controls including antivirus, EDR, disk encryption, and firewall policies.nnnEnsure compliance with IT security standards, audits, and FMCG regulatory requirements.nnnnNetworking, Server Room u0026nnnData Center OperationsnnnnSupport LAN/WAN networking including IP addressing, DNS, DHCP, VPN connectivity, and basic network troubleshooting.nnnPerform server room and data center monitoring, including power, cooling, racks, cabling, and environmental alerts.nnnEnsure high availability of IT infrastructure across on-prem and cloud environments.nnnnBac .

📌 System Administrator and EndPoint Support Engineer (Mumbai)
🏢 J.L. Morison India
📍 Mumbai