Process / Quality Improvement People / Team Role u0026 responsibilities :nn1. Business and Financial Management nn- Disbursal Volumen- Market discovery u0026 demand generationn- Cross-sell activitiesn- Ensuring achievements are on par with productivity u0026 volume targetsn- Ensuring portfolio servicing quality through collectionsn- Insurance penetration rate nn2. Customer Focus nn- Attending to customer queries u0026 requests for informationn- Ensure closure with TAT nn3. People / Team nn- Approval rates, TAT, cross-coordination with other functions in facilitating branch activities nn4, Process / Quality Improvement nn- Adherence to process disbursement, collections etc.n- Approval Rate u0026 TATn- Portfolio Performance along with customer feedbackn- Demonstrated potential to take initiative in building a growing customer base .