Job SummarynnWe are hiring experienced Banking Customer Service Associates for a 6 to 9 months international banking project. The role involves handling premium inbound customer interactions, ensuring first-contact resolution, recommending needs-based banking products, and maintaining strict compliance and quality standards.nnKey Responsibilitiesnn- Handle inbound customer queries related to international banking products and services n Provide accurate, prompt, and empathetic customer support n Achieve first-contact resolution (FCR) across customer interactions n Identify and recommend value-added banking products based on customer needs n Adhere to banking regulations, compliance requirements, and quality benchmarks n Maintain detailed and accurate interaction documentation n Meet assigned individual KPIs, productivity, and sales targets n Handle escalations professionally and resolve conflicts effectivelynnCandidate Profile / Requirementsnn- 2 to 6 years of experience in Banking operations n Experience in international banking / global banking processes preferred n Exposure to multi-product banking propositions (accounts, cards, payments, loans, etc.)



n Strong communication skills with high levels of customer empathy n Proven ability to work in a target-driven contact center setting n Good understanding of regulatory and compliance frameworksnnExperiencenn2 to 6Years (Relevant Banking Experience Mandatory)nnLocationnn- Bangalore 20 Openings n Hyderabad 20 OpeningsnnEmployment TypennContract 6 to 9 MonthsnnIndustry TypennBanking / Financial Services / BPM / BPOnnFunctional AreannCustomer Success, Service Operations, Customer Support (Voice Inbound)nnKey SkillsnnInternational Banking, Banking Operations, Customer Service, Inbound Voice Process, Conflict Resolution, Compliance, FCR, Cross-Selling, Upselling, KPI AchievementnnEducationnnGraduate in any discipline (Commerce / Finance preferred)nnWork SchedulennRotational Shifts (As per international banking operations)nnWork Mode: Work from officennNotice PeriodnnImmediate to 30 days preferrednnWhy Join Usnn- Chance to work on a premium international banking program n High-visibility role with exposure to global customers n Fast-paced, performance-driven environment Role u0026 responsibilitiesnnIf interested, please share your resume at [email protected] and [email protected] .

📌 Customer Service Associate( banking) (Hyderabad)
🏢 protiviti india
📍 Hyderabad