Handle inbound and outbound calls related to healthcare servicesnnnProvide excellent customer service by addressing queries, concerns, and complaints in a professional manner.nnnAccurately document all call interactions in the internal CRM systems.nnnEnsure compliance with HIPAA and company policies regarding patient confidentiality.nnnCollaborate with internal departments to resolve issues promptly.nnnMeet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR).nnnFollow up on unresolved issues and ensure timely closure.nnnQualificationsnRequired Skills and Qualificationsn24 years of experience in international voice process, preferably in the US healthcare domain.nStrong knowledge of US healthcare processes, including insurance, billing, claims,



and medical terminology.nnnExcellent English communication skills both verbal and written.nnnFamiliarity with CRMs and healthcare management tools (e.g., EPIC, Athena, or similar).nnnAbility to work in night shifts (US hours) and from office premises.nnnGood problem-solving ability, patience, and empathy while dealing with patients or clients.nnnMust be a team player and possess solid interpersonal skills.nnnGood to have experience in SpanishnnnExperience with the Spanish language is a plus.nnnShift Timings: US Shifts (Night Shift) .

📌 Customer Support Analyst (Pune)
🏢 Eversana India
📍 Pune