Experience : 12 years+nResponsible for understanding the business, assisting in the prioritization of products and services. Developing engagement plan and assisting IT strategy in support of the overall business strategy.ncommitted to delivering a consistently outstanding experience to customers (service requestor)nThe ability to quickly change one's behavioral style or method of approach when necessary to achieve a goal, learn from previous experiences and adjust own working style as appropriate to the needs of the situationnvisualize right things to do and what needs to be done right and incorporate the same for effective people managementnThe ability to continuously enhance stakeholder and customer value / perception by improving the business / delivery process and project governance, harnessing resources for development and delivery, and collaborating with cross functional teams to enhance business relevance and delivery performancenThe ability to identify new opportunities with existing and current accounts / customers, pursue the opportunity by effectively engaging with the customer, articulating the value proposition of the offering / product and successfully converting the salenengage with the customers, effectively probe them to understand their specific needs,



establish connect by integrating different perspectives and offer products / services to meet those needsnThe ability to drive business / account financials by setting / monitoring revenue targets, delivering projects as per plan and being able to ensure timely realization of project revenuenThe ability to understand and build sustainable business relationships with key accounts, customers, proposes new ways of structuring solutions and ensuring delivery excellence to ensure customer satisfaction/recall and business sustenance and increase wallet share and new opportunitiesnnnClient Support u0026 Relationship Management:nAssist the Account Manager in managing day-to-day interactions with clientsnRespond promptly to client inquiries and escalate issues to the Account Manager as needednSupport in scheduling and preparing for client meetings, including agenda creation and follow-up notesnResearch client accounts to identify potential upselling and cross-selling opportunities.nMonitor client needs and market trends to suggest relevant IT solutions or servicesnAssist in the coordination of IT service delivery by liaising between the client and internal delivery teamsnCollect and communicate feedback from clients regarding ongoing projects or servicesnOperational Support:nCoordinate logistics for client visits, events, and virtual meetingsnHelp organize internal and client-facing workshops or training sessionsnnnBusiness development/engagement management experience in Engineering, Ru0026D, PLM, CAD/M would be preferred .

📌 Client Services Executive, Services Sales (Pune)
🏢 Volkswagen Group Technology Solutions India
📍 Pune